How do I get a copy of my Owner's Manual?
Owner's Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner's Manual for an older vehicle please contact your local Mazda Dealer.How will I know if my car is affected by a vehicle recall?
You can enter your VIN on our dedicated recalls page to see if your vehicle has been affected. We will also contact you to advise you of any outstanding recalls. Alternatively, you can always contact your local Mazda Dealer to find out more.Is my Mazda covered by a warranty?
If you have purchased a new Mazda vehicle since 1 August 2018, you will be backed by a five-year, unlimited kilometre factory warranty that covers any defect in material or workmanship in both parts and panels. Please check our Warranty page for more information.Does my vehicle have Mazda Roadside Assistance?
Mazda Premium Roadside Assistance is now included with the purchase of all new Mazda vehicles on or after 1 April 2019. Find out more here.What is Mazda Service Select?
Mazda Service Select is our dedicated service program designed to provide a flexible and more convenient way to service your Mazda.Made up of two parts, it includes Base Scheduled Maintenance - which is required every 10,000kms or 12 months whichever comes first- and Additional Scheduled Maintenance items that are required when they fall due.BT-50 vehicles built from 01/07/2016 require Base Scheduled Maintenance every 15,000 km or 12 months whichever comes first - and Additional Scheduled Maintenance items that are required when they fall due.Please visit our Servicing page to find out more.How often should I service my Mazda vehicle?
To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. For BT-50 vehicles built from 01/07/2016, you should service it every 15,000 km or 12 months, whichever comes first. Please visit our Servicing page to find out more.
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Mazda FAQs: Help, Ownership, Warranty & Servicing
General Ownership
How do I get a copy of my Owner’s Manual?
Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.Can I contact Mazda Australia to purchase a part for my vehicle?
Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .I have lost my key – who should I contact?
To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.I have an older Mazda model. How can I find out which accessories are available?
Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.Please contact your local Mazda Dealer to find out more.Why do I need to keep my personal details up-to-date?
If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.How do I change the battery in my key?
For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.I have locked myself out of my car. What do I do?
In this situation, we recommend any of the following:If you have a spare key, call a family member or friend to see if they can get it for you.
If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
Contact your local Mazda Dealerwho can advise you further.
Who do I contact if I need a replacement key?
We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.Can Mazda diagnose my vehicle over the phone or via email?
No. It is impossible to accurately diagnose a vehicle's condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.What factors can affect the fuel consumption for my vehicle?
Below are some factors that can affect fuel consumption.High speeds- Driving fast will result in high fuel consumption.
Aerodynamic drag- Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
Air Conditioning- Air conditioners use extra fuel when operating.
Vehicle Load- The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
Repeated Short Distance Driving.
Frequently Driving in Stop and Go Conditions.
The Green Vehicle Guide website advises that the Fuel Consumption Label contains results based on a standard test procedure, so consumers can reliably compare the performance of different models under the same test conditions. However, no test can simulate all possible combinations of traffic conditions, climate, driver behaviour and vehicle maintenance. For further information regarding the Fuel Consumption Label, please click here.What do I do if I have put the wrong fuel in my car?
If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.I need my Radio code – How do I get my radio code?
To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.I have just purchased a second-hand Mazda vehicle. How do I notify you?
Please contact your local Mazda Dealer who can update our records of your vehicle ownership. It is important we have your current details on hand should we need to contact you about your vehicle.I have just bought a pre-owned vehicle. How can I obtain a copy of the service history?
Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.I do not wish to receive any further information from Mazda. How do I remove myself from mailing lists?
If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. Where can I find my VIN (Vehicle Identification Number)?
VIN number location can vary by model.For information on how to find the VIN location specific to your vehicle, please search "vehicle identification number" in the index at the rear of your Owner's Manual.You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.What is an airbag and how should it work?
Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.Can I use front seat covers for vehicles with side airbags?
Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here for availability. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of the Airbag system. Refer to your Owner’s Manual for information regarding the Airbag system specific to your vehicle.Can Mazda provide literature for privately imported vehicles?
No, Mazda Australia keeps a library of only those models that we have imported into Australia.Can a Mazda Dealer repair a privately imported vehicle?
In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.My vehicle is missing its Compliance Plate. Can Mazda replace it for me?
Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.I have a technical question concerning a particular feature on my vehicle. Can you help?
Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features installed. Should you require further support, we recommend you contact your local Mazda Dealer.I have fitted the temporary wheel that was supplied with my vehicle. How long can it be used?
We recommend the temporary tyre be replaced with a full size tyre as soon as possible.The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre fitted. Refer to your Owner’s Manual for further information.Can a full size tyre fit in the temporary tyre well?
The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle. Due to size differences, a full size tyre will not fit properly in the well.How do I keep my vehicle upholstery clean?
Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. Refer to your owner’s manual for further information.How do I clean the carpet in my car?
Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.How do I maintain the exterior of my car?
A regular wash will stop the road grime eating into your car's paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.Where can I find information on technology systems in Mazda vehicles?
To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.Recall
What is a vehicle recall?
A vehicle recall occurs when Mazda Corporation determines that one of our models has a safety-related defect or does not comply with a federal safety standard.How will I know if my car is affected by a vehicle recall?
You can enter your VIN on our dedicated recalls page to see if your vehicle has been affected. We will also contact you to advise you of any outstanding recalls. Alternatively, you can always contact your local Mazda Dealer to find out more. I have received notification of a recall on my vehicle. What do I do?
Please follow the advice provided in the notification you have received. You can also contact your local Mazda Dealer to discuss any queries you may have.Do I have to take my vehicle to a Mazda Dealer to have a recall completed?
A recall must be completed by a Mazda Dealer to ensure the correct repair procedures are followed. If you have any concerns presenting your vehicle to a Mazda Dealer, please contact our Customer Centre on 1800 034 411.Warranty
Is my Mazda covered by a warranty?What does my warranty cover?What is a Dealer Extended Warranty?Are Mazda Genuine Accessories covered by warranty?
What should I do if I have any concerns during the warranty period?Will my Mazda Dealer charge me for inspection costs when assessing my vehicle?Will I be provided with a loan vehicle during warranty repairs?If I leave a lengthy time between maintenance services, will this impact my warranty?Is the Mazda factory warranty transferable with the vehicle?What is meant by the term ‘wear and tear’?I have just purchased a second hand Mazda. Why should I tell Mazda I am the new owner when my vehicle is out of warranty?Do I need to take my vehicle to a Mazda dealer to have warranty work performed?If I have my vehicle serviced by someone other than a Mazda Dealer, will this affect my warranty?
Does towing a caravan or trailer impact on my Warranty?If my vehicle is being repaired under warranty, are out of pocket expenses such as accommodation, rental vehicles or commercial loss covered?What are the costs not covered by Mazda Warranty?Will my warranty be affected if I modify my vehicle?Are tyres covered by Mazda Warranty?Roadside Assistance
Does my vehicle have Mazda Roadside Assistance?Can I purchase Mazda Roadside Assistance?I am a member of Mazda Roadside Assistance. How do I access this service?Who should I contact in an emergency situation?Insurance
Does Mazda offer vehicle insurance?
How can I purchase Mazda Premier Motor Vehicle Insurance for my Mazda?
How do I make a claim on Mazda Insurance?
Servicing
What is Mazda Service Select?
How often should I service my Mazda vehicle?What are the benefits of servicing with a Mazda Dealer?Can I have my Mazda vehicle serviced by myself or by an independent/non-Mazda repairer?
Who should I contact about servicing my Mazda?I am an Independent Repairer, how do I access workshop manuals, repair methods and wiring diagrams?
Is the post-delivery inspection free?What is the price for each scheduled maintenance service?Thinking of buying a new Mazda, and want to know service pricing?Can I book a service online?What grade of engine oil should I put into my vehicle?Will I be provided with a loan vehicle during a service?If I leave a lengthy time between maintenance services, will this impact my warranty?Where do I go for service after my warranty expires?Does my Mazda require any fluid additives?How often do I need to rotate my tyres?
Do I have to replace a tyre with one of the same type?How can I order a replacement Maintenance & Warranty Information Booklet?Sales
I have a question about my sales contract, can you help me?When will I receive my Information Pack and Sales Survey from Mazda Australia?Does Mazda have a fleet program for the new BT-50?I want to buy a new Mazda. Where should I look for your latest offers?Where can I find pricing on Mazda vehicles?How can I arrange a test drive?Can Mazda inform me of vehicle stock availability at Mazda Dealers?Infotainment
What is the Mazda Toolbox?How do I know if my device is compatible with Mazda’s infotainment?
How do I keep my MZD Connect maps up-to-date?How do I keep my Mazda Connect maps up-to-date?Is it necessary to pair my phone again after updating its software?I am having trouble reconnecting or re-pairing my phone. What should I do?How do I keep my MZD Connect Gracenote Media Database up-to-date?Need any further questions answered or support with your Mazda Connect System?How do I keep my Mazda Connect Gracenote Media Database up-to-date?I accidently purchased Connected Services instead of a Map Update and/or have a discrepancy with my invoice. Can I get a refund?Where can I find information on Apple CarPlay and Android Auto?Parts and Accessories
Where can I find the price for a specific Mazda part?
Why should I purchase Mazda Genuine Parts?My Mazda has been involved in an accident. How can I make sure my repairer fits genuine Mazda parts?
Are Genuine Mazda accessories available for my vehicle?Why should I purchase Mazda Genuine Accessories for my vehicle?
Are Mazda Genuine Accessories covered by warranty?Why should I purchase a genuine Mazda windscreen or glass components for my vehicle?MyMazda App
What is MyMazda?
How do I register for MyMazda?What are the features and benefits of the MyMazda App?What devices are compatible with the MyMazda App?What do I do after downloading the MyMazda App?Can multiple devices be used for the same MyMazda profile?Can I use MyMazda on a tablet instead of a smartphone?Why am not receiving any push notifications?Who can I contact for support using the MyMazda App or Mazda Connected Services?VIN was not found when trying to add my VIN.How many vehicles can I register to my MyMazda profile?How do I remove a vehicle from my profile in MyMazda App?What do I do if MyMazda shows incorrect vehicle information?I've received an email indicating that someone else is listed as the primary driver for my vehicle. What steps should I take?Why isn’t my service history displayed in the App?How do I edit my profile details?How can I delete my MyMazda account?
Is there a requirement if I sell my vehicle?
What information is being collected, and how is it used?Connected Services
What are the benefits of Mazda Connected Services?
How do I enrol into Mazda Connected Services?Which vehicles are compatible with Mazda Connected Services?
Is my Mazda Connected Services data sold or shared with third parties?
How long is the complimentary period for Mazda Connected Services?How does Mazda Roadside Assist differ from SOS eCall?What information is being collected, and how is it used?What happens at the end of the complimentary period?Will the remote features work if my vehicle is in an area with poor mobile reception?My vehicle did not originally come with Mazda Connected Services. Is it possible to have it installed?How many drivers can be added to a vehicle?Is it mandatory to enrol in Mazda Connected Services?How often is the vehicle health data updated in the MyMazda app?What is voice and SMS consumption data?Can I opt out of Mazda Connected Services?
Mazda Finance
What is Mazda Finance?How can I contact Mazda Finance?
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Engine Temperature Warning Light
This means your Mazda oil pressure is low or you have an oil leak. In either case, schedule an appointment with the Warrnambool Mazda service team before this problem ruins your engine.
Engine Oil Warning Light
A yellow or red oil can symbol means your Mazda may have low oil pressure or an oil system issue. Stop safely and check your vehicle promptly, as driving with this warning can risk serious engine damage.
Battery Warning Light
Automatic Transmission Warning
In some cars, this symbol will appear as the word "AT." It means that your transmission has an electric problem that should be addressed ASAP.
Brake System Warning Light
Mazda Smart Brake Support Warning Light
Not Sure What You’re Seeing?
Some dashboard lights may only appear briefly or under certain conditions.
If possible, take a photo or video when a light appears, as this can help with diagnosis.
If a warning light stays on or you’re unsure what it means, it’s best to have your Mazda checked.
Warrnambool Mazda
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