Mazda Owner FAQs

Owner's Manuals for vehicles built from 2014 onward are available through MyMazda. For older vehicles, please contact us to order a replacement copy.

Contact our service department. Proof of ownership and programming fees may apply.

Refer to the Keys or Owner Maintenance section of your Owner's Manual. Replacement batteries are available to purchase through our service department.

Your VIN can be found on your registration papers and in your Owner's Manual.

On most Mazda vehicles, the VIN (Vehicle Identification Number) can be found in the following locations:

• On the dashboard — visible through the windscreen on the driver’s side (at the base of the windshield)
• Driver’s side door frame (B-pillar) — on a compliance/ID sticker when you open the driver’s door
• Engine bay — stamped on a metal plate or chassis area (varies by model)
• Vehicle registration papers — listed on your rego documents
• Owner’s manual / service book — sometimes recorded for reference

If you’re adding it to MyMazda or booking a service, the dashboard VIN (seen through the windscreen) is usually the quickest way to locate it.

Contact Mazda Roadside Assistance or use a spare key.

All new Mazda vehicles sold in Australia from 1 August 2018 are covered by a 5-Year Unlimited Kilometre Warranty, covering defects in materials or workmanship under normal operating conditions.

In addition, Mazda vehicles are covered by a 6-Year Panel Protection Warranty against perforation due to corrosion.

Learn more about Mazda Warranty

Mazda's factory warranty covers defects in materials or workmanship that occur during normal vehicle use. Warranty repairs are completed using Mazda-approved repair procedures and genuine parts where required.

The warranty does not cover normal wear and tear, maintenance items, accidental damage, misuse, modifications, or damage caused by external influences.

Some Mazda Dealers may offer additional warranty products that extend coverage beyond the factory warranty period. These products are separate from Mazda Australia's factory warranty.

Please contact us for details regarding available extended warranty options and coverage.

Mazda Genuine Accessories fitted by an authorised Mazda Dealer are covered by Mazda's warranty program, subject to applicable warranty terms and conditions.

Coverage may vary depending on when and where the accessory was fitted.

If you experience an issue that you believe may be covered by warranty, contact your local Mazda Dealer as soon as possible. The vehicle may need to be inspected by Mazda-trained technicians to determine the cause of the concern.

A vehicle inspection may be required to determine whether a concern is covered by warranty. If the issue is found to be warrantable, inspection costs are generally covered.

If the concern is not covered by warranty, inspection or diagnostic charges may apply. Your Mazda Dealer will advise you before proceeding with any chargeable work.

Loan vehicle availability varies between Mazda Dealers and is not guaranteed under Mazda Warranty.

If you require alternate transport while your vehicle is being repaired, please discuss available options directly with your Mazda Dealer.

Yes. Mazda's factory warranty remains with the vehicle and can be transferred to subsequent owners for the remainder of the warranty period, provided all warranty conditions have been met.

Wear and tear refers to the normal deterioration of vehicle components through regular use and ageing.

Examples may include brake pads, clutch components, tyres, wiper blades, light globes, upholstery wear, paint chips and similar items that naturally wear over time.

No. Under Australian Consumer Law, you may choose to have your vehicle serviced by a qualified independent repairer.

However, servicing must be completed according to Mazda's maintenance requirements and appropriate records should be retained.

Towing within your vehicle's specified limits will not affect warranty coverage.

Damage caused by overloading, improper towing practices, or exceeding Mazda's towing specifications may not be covered by warranty.

Vehicle modifications do not automatically void your entire warranty.

However, if a modification contributes to or causes a failure, the affected component or repair may not be covered under warranty.

Always discuss planned modifications with your Mazda Dealer if you have concerns regarding warranty coverage.

Tyres are generally covered by the tyre manufacturer's warranty rather than Mazda Warranty.

If you experience a tyre concern, your Mazda Dealer can assist in determining the appropriate warranty process.

Mazda Warranty generally covers the repair of warrantable defects to the vehicle itself.

Additional expenses such as accommodation, rental vehicles, commercial losses, loss of income, or other incidental costs are typically not covered unless specifically required by applicable consumer law.

Mazda Premium Roadside Assistance is included with all new Mazda vehicles purchased on or after 1 April 2019.

Coverage provides 24/7 assistance across Australia for a range of unexpected breakdown and roadside situations.

Learn more about Mazda Roadside Assistance

If your vehicle is not currently covered, Mazda Roadside Assistance may be available for purchase or renewal depending on your vehicle and eligibility.

Please contact our Service Department for assistance and current pricing.

If you require roadside assistance, contact Mazda Roadside Assistance on:

1800 034 411

Assistance is available 24 hours a day, 7 days a week throughout Australia.

If there is an immediate threat to life or safety, always contact emergency services by calling 000.

For vehicle breakdowns, flat batteries, flat tyres, lockouts, emergency fuel delivery or towing assistance, contact Mazda Roadside Assistance on 1800 034 411.

Mazda Service Select is Mazda's servicing program designed to provide a flexible and convenient approach to maintaining your vehicle.

The program includes:

• Base Scheduled Maintenance every 10,000km or 12 months (whichever occurs first)
• Additional Scheduled Maintenance items when they become due

For BT-50 models built from 1 July 2016, servicing is generally required every 15,000km or 12 months.

Most Mazda vehicles should be serviced every 10,000km or 12 months, whichever comes first.

BT-50 vehicles built from 1 July 2016 typically require servicing every 15,000km or 12 months.

Refer to your Owner's Manual or Maintenance & Warranty Information Booklet for vehicle-specific servicing requirements.

Servicing with an authorised Mazda Dealer provides:

• Mazda-trained technicians
• Genuine Mazda Parts
• Factory-approved repair procedures
• Latest software updates where applicable
• Access to specialised Mazda diagnostic equipment
• Digital service history updates

Yes. Under Australian Consumer Law, you may choose to have your vehicle serviced by a qualified independent repairer.

To protect your warranty, servicing should be completed according to Mazda's maintenance schedule and appropriate service records should be retained.

Service pricing varies depending on your Mazda model, age, mileage and the maintenance items due at the time of service.

Please contact our Service Department for a tailored service quote for your vehicle.

Yes. You can conveniently book your next Mazda service online at any time.

Book a Service Online

The correct engine oil specification depends on your Mazda model and engine type.

Please refer to your Owner's Manual or contact our Service Department for guidance on the appropriate oil grade for your vehicle.

Loan vehicle availability varies depending on workshop capacity and availability.

If you require alternate transport while your vehicle is being serviced, please discuss available options when booking your appointment.

Regular servicing is an important condition of Mazda Warranty.

Failing to service your vehicle according to Mazda's recommended maintenance schedule may affect warranty coverage where a missed service contributes to a vehicle concern.

Tyre rotation is generally recommended every 10,000km or at each scheduled service interval.

Regular tyre rotation promotes even tyre wear and may help maximise tyre life.

Most Mazda vehicles do not require additional fuel, oil or coolant additives beyond Mazda's recommended maintenance requirements.

Always consult your Owner's Manual before using any aftermarket additives.

If you require a replacement Maintenance & Warranty Information Booklet, please contact our Service Department and we will assist with availability and ordering options.

A vehicle recall occurs when Mazda identifies a safety-related defect or determines that a vehicle does not comply with an applicable safety standard. Recalls are conducted to ensure vehicles remain safe and reliable for owners.

You can check whether your Mazda is affected by entering your Vehicle Identification Number (VIN) on Mazda Australia's Recall Search page.

If your vehicle is affected, Mazda will also attempt to contact you using the most up-to-date owner information available. You can also contact your local Mazda Dealer for assistance.

Follow the instructions provided in the recall notification and arrange an appointment with your local Mazda Dealer as soon as possible.

If you have any questions regarding the recall or repair process, your Mazda Dealer can provide further information and assistance.

Yes. Recall repairs must be completed by an authorised Mazda Dealer to ensure the correct procedures, parts and safety standards are followed.

If you have concerns about presenting your vehicle to a Mazda Dealer, please contact Mazda Customer Support on 1800 034 411.

Apple CarPlay and Android Auto allow you to access compatible phone apps, navigation, messaging and music through your Mazda infotainment system.

Availability varies by model and year. Refer to your Owner's Manual or contact your Mazda Dealer for compatibility information.

Not all phones and devices are compatible with every Mazda infotainment system.

Compatibility may depend on your device model, operating system version and vehicle infotainment generation.

Mazda Toolbox is the software application used to manage navigation updates and related content on selected Mazda infotainment systems.

It enables owners to download eligible map updates and maintain navigation data where supported.

Vehicles equipped with MZD Connect may be eligible for navigation map updates through Mazda Toolbox.

Update availability depends on your vehicle model, navigation hardware and update eligibility period.

Newer Mazda Connect systems may use a different update process from earlier MZD Connect systems.

Refer to your vehicle's navigation update instructions or contact your Mazda Dealer for assistance.

Gracenote provides album, artist and media information for supported audio content within your Mazda infotainment system.

Periodic updates may be available to improve media recognition and display information.

In some cases, phone or infotainment software updates may require your device to be paired again.

If connection issues occur after an update, remove the existing pairing from both the vehicle and device, then complete the pairing process again.

If you are experiencing connectivity issues:

• Confirm Bluetooth and Wi-Fi are enabled on your device.
• Remove and re-pair the device.
• Check for phone software updates.
• Restart both the phone and vehicle infotainment system.
• Verify device compatibility.

If issues continue, contact your Mazda Dealer for further assistance.

If you accidentally purchased Mazda Connected Services instead of a navigation update, or if you have concerns regarding billing or invoices, please contact Mazda Customer Support for assistance.

Refund eligibility and processing will be assessed in accordance with Mazda's applicable policies.

For further assistance with Mazda Connect, navigation systems, phone connectivity, Apple CarPlay, Android Auto or infotainment features, please contact your local Mazda Dealer.

Your Dealer can provide model-specific guidance, troubleshooting and software update support where applicable.

Genuine Mazda Parts are specifically engineered and tested to meet Mazda's quality, safety and performance standards.

Using Genuine Mazda Parts helps ensure your vehicle continues to operate as intended and maintains its reliability and performance.

Genuine Mazda Accessories are designed and tested specifically for Mazda vehicles to ensure proper fit, function and durability.

A wide range of accessories is available depending on your model and vehicle specification.

Genuine Mazda windscreens and glass components are designed to work correctly with your vehicle's safety systems, structural integrity and driver assistance technologies.

Using genuine replacement glass helps ensure continued compatibility with cameras, sensors and other advanced vehicle systems.

If your Mazda has been involved in an accident, you can request that genuine Mazda parts be used during the repair process.

Speak with your insurer and repairer to confirm genuine parts are specified where available.

Pricing for Genuine Mazda Parts and Accessories varies depending on the vehicle model and item required.

Your local Mazda Dealer can assist with pricing, availability and ordering information.

Genuine Mazda Parts and Genuine Mazda Accessories may be covered by warranty, subject to Mazda's warranty terms and conditions.

For specific warranty information relating to a particular part or accessory, please contact your Mazda Dealer.

MyMazda is Mazda Australia's owner platform that helps you manage your vehicle ownership experience in one convenient place.

Depending on your vehicle and eligibility, the app can provide access to service information, vehicle details, Connected Services features and ownership resources.

Download the MyMazda app and follow the registration process to create an account.

You may be required to verify your details and add your vehicle using its VIN (Vehicle Identification Number).

MyMazda is available on compatible iOS and Android smartphones.

Device compatibility may vary depending on your operating system version and device model.

Features may vary by vehicle and Connected Services eligibility, but can include:

• Vehicle information and ownership resources
• Service history access
• Connected Services functionality
• Vehicle health information
• Owner notifications and reminders

Vehicles can be added within the MyMazda app using the Vehicle Identification Number (VIN).

If your VIN cannot be located or verified, contact Mazda Customer Support or your local Mazda Dealer for assistance.

Vehicles can be removed through the MyMazda app by accessing the vehicle management section within your account settings.

Removing a vehicle may affect access to Connected Services and ownership information for that vehicle.

Service history availability may vary depending on your vehicle, servicing records and system integration.

If your service history is missing or incomplete, contact your Mazda Dealer for assistance.

Check that notifications are enabled both within the MyMazda app and in your smartphone's settings.

If notifications remain unavailable, ensure the app is updated to the latest version and verify your account settings.

If your vehicle details appear incorrect within MyMazda, contact Mazda Customer Support or your local Mazda Dealer.

They can help verify ownership records and investigate any discrepancies.

Profile information can generally be updated through the account settings section of the MyMazda app.

Keeping your contact information current helps Mazda communicate important ownership and safety information when required.

If you wish to permanently delete your MyMazda account, follow the account management options within the app or contact Mazda Customer Support for assistance.

If you sell your vehicle, remove it from your MyMazda account and ensure any Connected Services access is appropriately disconnected.

This helps protect your account information and allows the new owner to register the vehicle correctly.

Mazda may collect information necessary to provide ownership services, Connected Services functionality and customer support.

Collection, storage and use of information is governed by Mazda Australia's privacy policies and applicable privacy legislation.

Mazda Connected Services provide eligible vehicle owners with access to connected vehicle features through the MyMazda app.

Depending on the vehicle, features may include vehicle status information, remote functions, vehicle health monitoring and enhanced ownership support.

Connected Services availability depends on the model, year and vehicle specification.

Contact your Mazda Dealer or refer to your vehicle information to confirm eligibility.

Eligible owners can enrol through the MyMazda app by registering their vehicle and following the activation process.

Some vehicles may require acceptance of additional terms and conditions during setup.

Eligible vehicles may receive a complimentary Connected Services subscription period from the date of first registration.

The duration may vary by model and program offering.

Mazda takes data privacy seriously and handles Connected Services information in accordance with applicable privacy laws and Mazda's privacy policies.

Information collected is used to provide Connected Services functionality, support and ownership services.

Mazda Roadside Assistance provides support for vehicle breakdowns and roadside incidents.

SOS eCall is an emergency assistance feature available on certain vehicles that can help contact emergency services following a serious incident.

The two services operate independently and serve different purposes.

Vehicle health and status information is updated periodically through Connected Services.

Update frequency may vary depending on vehicle activity, network availability and system conditions.

Connected Services rely on mobile network connectivity.

If the vehicle is located in an area with limited or no mobile reception, certain remote features may be delayed or unavailable until connectivity is restored.

Eligible vehicles may allow multiple drivers or users to access certain Connected Services features.

Availability and permissions may vary depending on the vehicle and account configuration.

Yes. Owners may choose to opt out of Connected Services where applicable.

Opting out may disable connected vehicle features and reduce access to certain services available through MyMazda.

At the conclusion of the complimentary Connected Services period, ongoing access may depend on the programs and subscription options available at that time.

Mazda will provide information regarding any applicable renewal or continuation options where relevant.

Generally, Connected Services cannot be added to vehicles that were not originally equipped with the required hardware and systems.

Contact your Mazda Dealer to confirm whether any retrofit options are available for your specific vehicle.