Mazda Australia has launched an all-new app incorporating a host of convenient, useful and safety enhancing features at the fingertips of Mazda drivers.
Available now on the App Store and via Google Play, the MyMazda app forms part of the wider Mazda Connected Services suite rollout, which debuts on the latest Mazda MX-5 due in showrooms in the coming weeks. A total of eight Mazda Connected Services functions will initially be available, with future expansion of the services to include more connected features on a wide range of Mazda vehicles. The MyMazda app can however be linked to all Mazda vehicles straight away with just a few taps, regardless of whether the vehicle features Connected Services or not, giving owners easy access to a comprehensive Owners Manual search function, an online service booking tool, prior service history and integration with Roadside Assistance. All 2024 MX-5 models will come equipped with an eSIM as well as an emergency SOS button integrated into the windscreen frame between the sun visors. In the event of a collision, Connected Services automatically connects the vehicle to the emergency services 24 hours a day, sending an ambulance if required. The button can also be used manually and is within easy reach of occupants.
The stolen vehicle assistance function – also available 24/7 - allows the user to request real-time tracking of their vehicle’s location to be shared with police. Vehicle status and health are also monitored, and owners are notified via a push message in the MyMazda app if a change in vehicle status is logged, e.g. due to low tyre pressure. Remote locking can also be done via the app, and a handy flashing lights function is controllable via smartphone or Apple Watch to help locate the vehicle more easily in crowded locations. Similarly, the vehicle locator function shows the whereabouts of the car using smartphone mapping – particularly useful in large car parks. The driver alert and parental control features notify the user when their vehicle is driven above a certain speed or outside a pre-determined curfew. Lastly, a predefined ‘geofencing’ area can be set within the app to alert the owner when the vehicle enters and exits a designated location.
The MyMazda app can also serve as an additional communication tool, alerting customers via push notification to important updates, such as recalls and service reminders. Commenting on the new functionality, Mazda Australia’s Head of Digital Innovation, Callan Jolly said: “Already renowned for our commitment to Jinba Ittai, we’re now going one further with an array of genuinely valuable services that create a deeper sense of connection between drivers and their vehicle, even when they’re not behind the wheel."
“Mazda Connected Services and the MyMazda app are another tangible benefit of the highly compelling ownership proposition that our Mazda models represent.”
Learn more about Mazda's Connected Services
SAFETY ASSURED
In the event of a collision, Connected Services connects your vehicle to Emergency Services, sending an ambulance if needed. An emergency SOS button is also within easy reach of the front seat occupants.
STOLEN VEHICLE ASSISTANCE
While your Mazda is equipped with numerous features and technology to deter theft, unfortunate incidents can still occur. In the event of your car being stolen, simply use the MyMazda app to request Stolen Vehicle Assistance. They'll track it in real-time and share the vehicle's location with the local police.
Frequently Asked Questions
How do I enrol in Mazda Connected Services?
If you have recently purchased a new Mazda vehicle equipped with Mazda Connected Services, follow these steps:
- Register for a MyMazda profile by downloading the MyMazda App from the Apple App Store® or Google Play™ Store.
- Select Add Vehicle in the MyMazda App and follow the prompts.
- Once your vehicle has been added, select Enrol and follow the instructions.
- Turn on the ignition and wait approximately 30 seconds.
- Select Request in the MyMazda App to receive the authorisation code displayed on your vehicle's centre display.
- Enter the authorisation code into the MyMazda App.
- After connectivity is established, enrolment will be complete.
What data is transmitted before enrolment?
For compatible vehicles with Mazda Connected Services that are not enrolled, the only data transmitted is ignition on/off times. This information is used to help troubleshoot any issues during the enrolment process.
What data does Mazda collect after I enrol?
When you opt in and successfully enrol your vehicle in Mazda Connected Services, Mazda only collects the data necessary, based on legal grounds as stipulated in applicable data protection laws.
This data is used only to provide the Connected Services you have consented to. De-identified information may also be used for product quality, data analysis, research and product development.
For more information, refer to Mazda's Privacy Policy, Connected Services Collection Notice and Connected Services Terms & Conditions.
Who can access my Connected Services data?
Your privacy is important to us. When you opt in and enrol your vehicle in Mazda Connected Services, your data is only disclosed to Mazda's third-party partners essential to delivering Connected Services.
These parties include:
- Telecommunication carriers who provide communication services
- Connected Vehicle platform providers
- Emergency Service providers who assist in emergencies
Mazda does not sell your Connected Services data to any third parties.
For more information, refer to Mazda's Privacy Policy, Connected Services Collection Notice and Connected Services Terms & Conditions.
Does Mazda record my conversations or messages?
To provide Mazda Connected Services, your vehicle is equipped with an in-built SIM card.
The voice and SMS consumption data collected only includes the volume of voice calls and SMS used through the vehicle's SIM card, not recordings of conversations or messages. This data is collected solely for internal billing purposes.
Mazda does not record audio of your conversations unless you or your vehicle initiates an emergency call (SOS eCall or Automatic Crash Notification).
Mazda does not collect voice or SMS consumption data for marketing purposes.
How long is the complimentary Connected Services period?
New Mazda Connected Vehicles receive a 3-year complimentary period for Mazda Connected Services.
This period begins upon the vehicle's first registration. For Mazda Dealer demo models or used Mazda Connected Vehicles, any remaining complimentary period automatically transfers to the new owner.
What is the difference between SOS eCall and Roadside Assist?
Mazda SOS eCall is a service that assists vehicle occupants in an emergency. Mazda SOS eCall is not a courtesy or concierge service.
Mazda Roadside Assist is a service that helps customers in non-emergency situations.
Which vehicles are equipped with Mazda Connected Services?
The following vehicles and VIN ranges are equipped with Mazda Connected Services:
- MX-5: JM0ND2E7***-700001 onwards
- Mazda3: JM0BP2*****-400001 onwards
- CX-30: JM0DM*W****-300001 onwards
- CX-70: JM0KJ0H****-100001 onwards
- CX-80: JM0KL0H****-100001 onwards
To find the VIN location specific to your vehicle, search Vehicle Identification Number in the index at the rear of your Owner's Manual.
Terms & Conditions ‡ Connected services are subject to change at any time without notice. Mazda Connected Services are provided during a 3-year complimentary period starting from the vehicle registration date, with annual subscription fees applying thereafter. Once started, Connected Services cannot be refunded but will remain available for reactivation on the vehicle if sold or transferred. To use Connected Services, the MyMazda App must be installed on the customer’s compatible phone, with an active MyMazda account and cellular mobile network coverage (which may vary by location). Not all devices support connectivity. Refer to your Owner's Manual for important feature details and related privacy information.
EVERYTHING AT YOUR FINGERTIPS
Experience the ultimate convenience with the MyMazda app, designed to keep you connected to your Mazda at all times. From effortlessly scheduling services and updating personal details to receiving timely vehicle updates and locating the nearest Mazda retailer, this app streamlines your Mazda ownership experience.
Frequently Asked Questions
How do I register for MyMazda?
Download the MyMazda App from the Apple App Store or Google Play Store, or register online through MyMazda. Follow the prompts to create your account and verify your details.
What can I do in the MyMazda App?
The MyMazda App gives you access to your owner's manual, service history, roadside assistance, maintenance requests and vehicle information. Eligible Connected Services vehicles can also access remote functions, vehicle location and navigation features.
Which devices are compatible with MyMazda?
The MyMazda App is compatible with iOS 15.0 or later and Android 10.0 or later. It also supports Apple Watch devices running watchOS 5 or later.
How do I add my Mazda to the app?
After creating your account, simply scan your Vehicle Identification Number (VIN) or enter it manually to add your Mazda and unlock available features.